Frequently Asked Questions

If you don't see anything listed that's because I'm working on my next batch! Most restocks sell out quickly, and I try to restock once a month.

Follow me on instagram and facebook to see behind the scenes, learn more about my process, and get all the shop updates.

I am not taking any custom orders at this time.

Wholesale opportunities are available for certain products. Please email me at info@wheel-house-pottery.com with inquiries!

For bulk orders please send me an email and let me know the size of your order and if it works with my making schedule I'll get back to you with a quote!

Cancelations are accepted within 24 hrs of purchase.

If you are at all dissatisfied with your purchase, please contact me within 3 days of delivery. Buyers are responsible for return shipping costs, and items must be shipped back within 7 days of original delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value, including any breakage in the return shipping process. The refund process will begin once I have received the piece and verified its in its original condition.

I take great care to package all pieces as carefully as possible, but damage can still occur. If your purchase arrives broken, please email me within 5 days of delivery.

If you purchase multiple items in separate orders, I will do my best to combine them into one shipment and refund overages. However, ceramics are fragile in nature and the safety of the items is my top priority. 

The time needed to prepare an order for shipping may vary.
Typically items ship out within 4-5 weeks of placing the order.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Attention Canadian shoppers: UPS can sometimes charge a brokerage fee once the package is over the border, I am not responsible for this fee. USPS can sometimes be more expensive on the front end, but don't typically charge brokerage fees.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

All pieces are unique and no two are exactly alike. Please note that all items are photographed to be as true to reality as possible, however computer screens, lighting, etc. can alter the color slightly. If you are unhappy please see the returns section for details.

Sizes are approximate and noted in the item description.

Most of my pottery is microwave & dishwasher safe. However, any piece decorated with gold lustre is not microwave safe and is hand wash recommended. Please see each item’s description for any special and specific care instructions.

In general, please handle all pottery with care, especially when washing. It can break, crack, and chip if not handled correcting.